IVR Utilizing ANI

We need a hardware and software product that will allow us to use a 4 port analog in bound that will capture the caller’s ANI id information (phone number). We need a script that will validate the customer account field and product field. We need a greeting, then client enters account number, keys in product number and quantity. We need this in a database.

This should be easy to implement using Voicent IVR Studio. The software is ANI aware and that information is available throughout your IVR application. There is also a built-in database action for interfacing with a relational database. If the validation logic is not that complicated, you maybe able to implement the whole IVR application without writing a single line of code. The whole IVR call flow can be implemented in the graphical user interface (GUI) of IVR Studio. To see how it works, and other sample applications, just download the software and give it a try.

Voicent software supports analog phone lines or VOIP. For analog phone lines, you have two choices:

1. Use a voice modem to connect to an analog phone line. The limitation is that voice modem only works on Windows XP and it is limited to the number of PCI slot available on your computer. One analoy line requres one modem, and each modem requres one PCI slot on your computer.

2. Use a VOIP compatible PBX system to connect to the 4 analog phone lines. Then configure Voicent software as a SIP softphone for the PBX extensions.

Or you can consider use VOIP directly without the analog phone line. For example, you can use Skype, which costs $3 per month per line. When VOIP is used directly, you do not need any telephony hardware to use Voicent software.