Learn IVR Programming

Where do I find information about the IVR progamming?

The best place to start learning IVR programming is the Voicent IVR Studio Tutorial, which can be accessed from program Help menu, under Product Walkthrough. After that you can try some of the included IVR samples.

If you want to learn further, you can learn VoiceXML technology, which is what Voicent IVR system based on. VoiceXML is a w3c standard for interactive voice applications. You could take a look at Voicent Gateway tutorial and outbound call tutorial, both of which can be found under the developer sections of Voicent website.

Specifically what are the uses of the ‘always true’ and system throws exception’ options. Can I get the syustem to hang up if no prompt is selected within a certain period of time? Is there a pdf or something which explains more about the IVR specifics of use?

This is best explained in an example. Support the system is expecting “1″ for confirm, and anything else for cancel, then you can create two element, one to handle the key press “1″, and create another element to handle everything else. For everything else, it should be set to “always true”. If you want to handle certain system exceptions, for example, if the otherside hangs up the phone, you can use the “system throws exception” option.

The current system default for system exception “noinput” is set to 10 seconds.