Replace IVR ISDN lines with SIP

I would like to know if it is possible using SIP lines for inbound calls to have ecah caller directed to a different IVR based on the number they called. The scenario is that we will have several different inboud surveys going on at the same time. We will allocate a phone number to each IWR. We will then hope to have many bundles of SIP lines so that these will be shared between all the survey campaigns, so at any one time all the inbound calls – say 30 ant any given time could be directed to one IVR or each of the 30 can be going to a different IVR? We are currently using ISDN E1 lines and a different software to achieve this but i want to know if this can be replicated via Voicent.

Yes, absolutely. You can design your inbound IVR applications using Voicent IVR Studio. Actually, the whole thing can be designed as one IVR application, with each survey designed as one branch of the IVR call flow. You can then direct incoming calls to the corresponding survey branch.

There are two ways to direct incoming calls to the correct IVR survery. One is simply prompt the caller to press 1 for survey A, press 2 for survery B, etc. The other is to do so automatically. The redirection of calls can be based on caller ID, time of day, and any external program that deals with call handling logic.

You have confirmed that the direction of calls can be automatic and gave a few examples. Can you specifically confirm that it is possible to direct them based on number called? I.e for each campaign, I would assign a different number to dial and once they dial that number it will route them to that particular campaign.

Yes. In IVR Studio, there is a variable called __VG__LINENO_, representing the phone line. So if you assign line 2 to campaign A, you can simply create a condition (if incoming call is calling line 2) to transfer the call to branch for campaign A.

Please also confirm that your software can write to results of the survey to a database by SQL

Sure, there is a built-in Database action that you can use to write result to SQL database. Actually, there are more actions for web posting, sending email, launch programs etc.

Also do you have a software that would facilitate reporting of the results of the survey being generated automatically or do I have to arrange for that myself based on the database I will be using?

You have to do the reporting yourself. With the tools provided by IVR Studio, you should be able to access the survey result easily and thus create the report you need.

We recommend you just download the software and give it a try. The best place to start is the IVR Studio Tutoral that is included in IVR Studio program.