Identify Caller ID in IVR Application

I have 3 questions regarding IVR Studio Enterprise Edition.

1) If I were to enable multiple inbound lines, what is the maximum number of lines supported for the above product?

The number of lines the software can handle is determined by:

a. The incoming lines/channels your phone service provide, and
b. The number of lines/channels you have purchased from Voicent, and
c. The computing power of your computer, the available bandwidth, etc.

So if you need to have a system with 48 lines, you need to get a decent computer, get enough internet bandwidth, purchase a 48-line IVR studio software, and get a VOIP phone service with 48 channels. For details of system requirements, please see installation FAQ

2) I am satisfied with the audio output connected via Skype account. However, when I asked caller to record a message via a LOGITECH branded (all in one headset + microphone), the recorded message quality were not satisfactory or clear enough to be heard. Will you suggest any specific model to be used for Skype call in? This is important on my customer side.

You want to use a headset that has noise cancellation feature. In addition, you may want to post-process a recorded audio file using wave file editing software, such as Goldwave. For more info, please see audio FAQ.

3) If multiple skype accounts were added into the gateway to support multiple skype account inbound call in, and I have required the callers to answer a series of questions, and so happens that they call in at the same time, how can voicent gateway separate the recorded wave files into, say, if 4 callers, four different folders of different recorded batch of wav files. I asked this because it is important to identify a set of wav files from a specific caller so that no confusion is allowed.

For Voicent IVR Studio, you can access the caller ID system variable in your IVR applications. That means you can easily identify the caller in the application. For example, you can save the recorded audio file using a file name that contains the caller ID info. You do not have to worry about the simultaneous calls, the Voicent platform handles them automatically.

It also looks like you are using the regular Skype service through its soft phone. It is cheaper but this method is hard to scale up – you need to run multiple Skype instances. To have a scaleable and reliable phone service, you should consider using

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