IVR to get through call queues

Quick question. Does your product have the ability to get through call queues. I.e. Could I have it call my ISP, and play a pre-recorded message once the agent picks up. This may involve selecting 2 for business, short pause, then 3 for tech support. Then waiting for a live person to answer. I would have it play an automated message with the account number, problem, and option for agent to press 1 to connect to us directly

Yes, you can do that with Voicent BroadcastByPhone and IVR Studio. You use BroadcastByPhone to make outbound calls, and use IVR Studio to design your call interactions. As long as you know your ISP’s call system, such as which number to press, and how long the pause is, then you can easily do so with IVR Studio. We actually have clients use the above tools to make sure their own inbound call system is up and running daily.

You can present a menu for agents to select, such as press 1 to transfer, press 2 to leave a message. You can also integrate this with other software, such as a relational database, email server, etc.

For more info, you can simply download the software and give it a try.