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PBX or IVR for Multiple Companies
Downloaded and installed your program. Set up Voicenet gateway. (Some problems but it at least says it’s now running) I have 2 extensions set up going to 2 external numbers. I have no internal extension so I don’t believe I can do an outgoing call. When I call in (through what I believe the Voicenet gateway) my VOIP provider is playing the message that the call can not go through. So, I suspect they are not talking well with you. On their panel I do not see they are having a problem talking to you. My questions are:
1) What’s my next step to test operation?
Make sure that inbound calling has been enabled. To do this, in the Voicent Gateway, go to Setup->Options and click the Inbound tab.
The first checkbox will say ‘Do not pick up incoming calls’
This is checked by default because of the popularity of outbound Voicent programs. You will need to uncheck it.
2) If your PBX only allows one main menu, that implies I can use this for only 1 company. (I have a few companies that people call me on and I would like to have each number forward to my PC or office as needed.
In order to do this you will need IVR Studio. In the Voicent Gateway input your multiple SIP IDs. Then in IVR Studio use the system variable __VG_PHONE_LINENO__ to rout the line to your specific company.
3) If I can have more than one main auto-attendant can I limit exenstions by DID/autoattendant?
Yes, using the method outlined above.
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