Handle multiple IVR apps

Can the system facilitate more than one campaign running simultaneously? So for example if we are using 10 lines, we can have two separate numbers that customers would call and depending on the number they call they would receive a different message with different options and the system would be able to generate separate reports for each campaign.

Yes, this is possible.

In your IVR app, you can use the line number system variable to determine which sub-app to use. (A sub-app is just a sub-tree of the overall IVR application). For example, if you configure the first 2 lines for the first phone number, and the rest for the second phone number, then simply add a condition:

__VG__PHONE_LINENO__ < 3

for the first sub-app. This basically tells the system that if a call is answered, if it is on the first two lines, use the first sub tree to handle the call.