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Using Skype number for IVR application
If we have a Skype number how can the system be connected to a caller when they call us on our Skype number? Or VOIP number?
If you are using Skype Connect service or a VOIP service, then Voicent software can be configured to use these service directly. All you need is a computer with Internet connection to run Voicent software. When your customer calls your Skype online number or your VOIP number, Voicent system will answer the call.
If you are using regular Skype (through skype soft-phone), then you can setup call forwarding on your skype to the number your Voicent system is connected to.
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