How Contact Center Software Improves Productivity

Make your services easy. Allow your agents and employees to deliver fast and effective customer service by providing your agents with real-time context and the right tools for collaboration. Voicent contact center software, allows you to enhance and personalize all of your customers’ experiences.  How can this be made possible? Simply by sharing details like customer history and screen pop data across contact all channels.  Voicent software are capable of doing this stuffs.  You don’t even have to worry on the number of your employees and regardless of their locations, assisting your customers and prospects through their preferred contact channel are made easy.  You are always sure that you are equipped to deliver the right customer experience every time. Simply powerful!

As your business moves fast, so does your contact center! So, how can you be prepared for this?  Voicent contact center software enable your business to deliver a integrated and highly personalized customer experience that nurtures long-term loyalty from your call center, to the web, social media, mobile apps and in-store. Take control of this complete, contact center software solution from Voicent to match customers with the most appropriate resource every time they contact you.

Voicent Call Center CRM

The main reason why you get contact center software is to improve customer satisfaction.  Using Voicent Call Center CRM, your agents are prepared to identify and better understand customer needs.  This is achieved by keeping track of customer interactions and displaying them right at the point of future contact.  Also keep track of historical record of same situation for future purposes.

Another good feature with this contact center software is that there is an automatic sharing of customer contact information well distributed to all agents of your organization.  This helps your agents to have a great look on your customers.  This also increases your employees overall intelligence and efficiency.

With this software, you can design and mange numerous sales and marketing campaigns, propositions and solutions by saving call status and customer choices.

Ease of use

Download and install Voicent CRM. Next make sure to enable it from the Voicent Gateway. Once enabled, it will now run in the background.

You can now do the following from the Voicent CRM menu window:

• Create, edit, and search customer information.
• Import customer profile information.
• Create inbound/outbound campaigns using IVR Studio, BroadcastByPhone, AgentDialer, BroadcastBySMS, or BroadcastByEmail.