Tips to Improve your Outbound Call Center

For years, the blight of outbound call center has been “the waiting time.” No matter what industry you’re involve in, you know that “the waiting time” hurts your business because customers would rather choose to just hang up than wait for one of your employees or agents to attend the call. Now, do you ever consider how much would “the waiting time” really hurt your bottom line?  Recent study showed that 49% of the customers hang up when they experience some delay or waiting time in their calls.  This would mean that almost 50% calls of your outbound call center fail to meet the customer’s attention.

Below are the tips that will help you improve your outbound call center with the help of Voicent outbound call center software, a powerful predictive dialer and speed dialer software.

1)      Connect Outbound Agents to Customers Instantaneously

Now, for most predictive dialers on the market this isn’t impossible anymore.  But with Voicent Agent Dialer software, you can be connected to your customers lightning fast with no pause related drops. Agent dialer being one of today’s industry leading algorithm, you will be connected to human pick-ups within seconds while handling answering machines so you don’t have to.

2)      Enable Intelligent Regulatory compliance

Automatic monitoring and management of regulatory compliance for dropped-call rates is available with Voicent Call Center Manager product.  This ensures you that you are maintaining compliance with outbound calling laws.

3)      Connect Agents to the Right Data Sources

Your agents need to be aware with information and data that will help them have the ability to resolve issues as quickly as possible. Call Center CRM software automatically displays customer information in Agent Dashboard when calls happen and are answer by your agents. Voicent Call Center Manager also has the feature “Whisper Coaching”, a capability for fast and highly             effective training for new recruited agents.

4)      Customize Screens for Relevant Communications

With a Agent Dialer, agents can handle upwards of 15-20% more calls per day than with a traditional manual dialing program. This would mean great cash flows come to your company.  However this would also mean that your agents are tasked with memorizing an increased amount of call scenarios and solutions they have to keep in mind.  Call Center Manager helps you create and manage Automatic Call Distribution plans (ACD). Also enable matching of messages, caller IDs, agents and campaign that would maximize productivity and efficiency.