IP PBX: Features you must have!

First of all what is IP PBX? IP PBX (Private Branch Exchange) – telephone switching system with an enterprise — is a tool that allows you to switch calls between VoIP users on local lines while also allowing all users to share a certain number of external phone lines.

Today an increasing number of companies and businesses are starting to get into enforcing this new IP PBX technology. There are a lot of features and functions that one must carefully think of while the primary goal is always to save on costs. This article will serve as a simple crash course guide on the top five most popular services you should get from this type of technology.

Call Routing and Forwarding

This probably is the must-have feature for all companies due to the fact that it connects everybody, yes everybody, wherever they are. Its pretty self-explanatory, call routing and forwarding works by connecting employees in the company. This would support forwarding calls from the office to cellular phones in a variety of ways, may it be by voicemail which is very common, texts or even as an email. Plus this is 100% secure because one does not need to give out personal information like phone numbers or extensions while being at a fast and secure connection.

Audio and Video Conferencing

Audio and video conferencing is starting to become a standard within organizations since this is very cost-efficient in terms of cutting travel costs. Why linger in audio only conferences when you can always add the video on the voice call and enhance the face-to-face aspect? Well with IP PBX it’s just a simple click!

Auto-Attendants and Automated Call Distribution

This feature allows calls to be distributed to any available agent, voicemail options or any directory service. This is highly important for busy call centers for their callers who can’t wait for more than 3 rings. An improvement to this type of system allows calls to be placed to specialists faster and with back up options.

Interactive Voice Recognition (IVR)

This type of technology allows automated directory access and call routing. At our current time, this service has a very high accuracy and can route calls with very few errors and with faster connections. IVR’s are being used specially by government agencies and big companies to make a good impression.

Data Integration Linking

This type of service integrates CRM, inventory systems and sales cycle methodology and uses data inference methodologies, making it a must-have for companies. One should consider choosing a provider who can show an inbound screen with the customer’s complete relationship history.