Before release 6.4.1, the gateway can collect a sequence of digits that is ended with a pond # key. The pond key is usually necessary if you do not know the length of the digits, such as a password field. But for digits that length is know, such as an account number or social security number, it is much easier for a caller just to enter the digits without the pond key.

To specify that in your VXML file, use the following:

<dtmf>$digit:3</dtmf>

If you use IVR Studio, specify the length in the element property page:

This entry was posted on Monday, February 23rd, 2009 at 8:27 pm and is filed under IVR Usage.