There are two types of call transfers:
- blind transfer, and
- queued transfer
A blind transfer attempts a transfer regardless whether the target is busy or not; while a queued transfer attempts a transfer only when the target is not busy, and puts the call on hold (in a queue) if the target is busy.
Music on hold To play music on hold, or any other audio message, define an audio file in the box for music on hold shown below. The on hold music only plays when a call is in a waiting queue. If the target is not busy and a call is transferred immediately, the music is not played; if the target becomes available before the music is fully played, the music will be interrupted; if the target is still busy after the music is played, it will be played until the call is answered.
Please click on the image to see an enlarged image.
Play additional prompt: To play messages before a call transfer, define audio files or TTS audio in the box labeled Play the following prompt before transfer. For example, the message defined in music on hold for queued transfer might not be played at all. To make sure something is always played, specify an audio file or TTS voice in the box shown above.
