we want to know, for developers: 1) if your IVR Enterprise is capable of taking and processing credit card payment via our credit card merchant account. The feature is very important and highly preferrable to our customers.

You can link an IVR application to any other application by: 1). web interface, 2) relational database interface, 3) executing an external program, and 4) running Java program.

To process credit card, collect a caller’s credit card information with your IVP application, then simply send these information to a credit card processing module, get the result back and presented to the caller. Basically, whatever you are doing now for credit card processing, simply link your IVR application to it with the above mentioned methods.

2) if your IVR system allow us to customize prompts/greetings completely in Vietnamese because many people in Vietnam do not know English.

Yes, use audio files for all your prompt. As long as these audio files are using the correct wav file format, the system can use them. It does not care about what you say in these audio files.

3) if your IVR system supports Voice Recognition application or built in with this application (in both English and Vietnamese)

Yes, Voice recognition is supported with the English language. However, it does not support Vietnamese.

4) Do you complete tutorials or technical documentation for each product? We will quickly translate everything in to Vietnamese to train our sales staff, technical support and customer service reps before we can launch advertising campaigns for these products.

Yes, everything is online and built into the product Help files.

A good place to start is by select Help > Product Walkthrough… from the program main menu.

5) Do you offer OEM packages? If you do, please provide a quote.

You can sign on as Voicent reseller and get reseller discount. However, we do not offer re-branding etc unless you have been in the program for a while and reach certain sales volume.

6) Do you provide 24/7 technical support? via phone? email? chat?

We offer free email support. Phone support is fee based. Support is done during work hours.

when callers call in, it plays the message and it remains quite. it doesnt repeat the message. can we do anything so it would loop the message so the caller knows what to do

Yes. All you need to do is add a child element to the menu choice. For example, if you have a Choice element A that is presenting choices for the caller to press 1, 2, or 3. Do the following:

1. Right click on element A to add a choice element of type GoTo.
2. In the touch tone response of the child element, choose “System throws exception”, then select “noinput”
3. Set the “Jump to Element” to A

Save the design, Validate it, and deploy to the gateway.