Setup Voicent Software with RingCentral OLD

RingCentral VoIP is SIP based and you can configure Voicent software to use it, however it does not support Dual Tone Multiple Frequencies (DTMF) tones. Without DTMF tones, Voicent software cannot determine whether a key has been pressed or not. In the situation where you use auto dialing and expect recipients to press a key to transfer, then RingCentral is not the service for you.

Step 1: Collect RingCentral SIP Information
To configure Voicent software to use RingCentral, login to your RingCentral account here. If you do not have a RingCentral service you can find their plans here.

Proceed to select My Settings. (If you do not see My Settings, that means your RingCentral line is not setup correctly. You must contact Ringcentral support to change your lines to use your own softphone).

Under RingCentral Digital Lines, you should see all your extensions (lines) listed. Click on Setup Instruction, you should find your SIP setup information for each line. Also, you should see a pop up window containing the following information.

This is your SIP account information
SIP Domain: sip.ringcentral.com:5060
SIP ID: 18320000000
Password: 7000000
Authorization ID: 18320000000

Step 2: Setup Voicent with RingCentral
Use these values for the SIP setup of Voicent’s software. To add a new SIP account, travel to Setup > Options > SIP > Add.

Please note your SIP information may be different then the data found below.

Display Name: The name you want to display in the account
SIP ID/User ID: This is your RingCentral SIP/Authorization ID
Domain: This is your RingCentral SIP Domain
Authorization User: This is your RingCentral SIP/Authorization ID
Password: This is your RingCentral SIP Password (not your account password!)

Stun Server: Use any public stun server like stun.xten.com, use default port 3478

Yes, it looks like RingCentral has a channel limitation of 12. You have to contact RingCentral and tell them you need to use your own softphones and there are 48 of them. Basically they need to set the Digital Lines to “other phones” so it may be configured for your Softphone. (Voicent software acts as a set of softphones) Once RingCentral sets it up for you, login to your RingCentral account, select My Settings. Then under RingCentral Digital Lines, you should see all your extensions (lines) listed. Click on Setup Instruction, you should find SIP setup information for each line (similar to the email you get from RingCentral).

You should see that each line has a different SIP ID, username, and password. You need to add these additional lines to Voicent’s software one-by-one. Open Voicent, select Setup > Options > SIP, click the Add button. Enter the SIP information for that line. Make sure under lines, you set “use this account for 1 line“. It seems these lines have only 1 channel. Click OK when you’re done.

Now go back to your RingCentral Account, find the next line’s SIP information, then repeat the above steps to add another line to Voicent’s software.

If you are not using RingCentral Office, here is another setup article Configure RingCentral VOIP service.

Posted in IVR Usage, VOIP |

Setup Voicent Software with RingCentral

RingCentral is a VoIP phone service provider that you can configure Voicent software to use it.

Step 1: Collect RingCentral SIP Information
To configure Voicent software to use RingCentral, login to your RingCentral account here. If you do not have a RingCentral service you can find their plans here.

Proceed to select My Settings. (If you do not see My Settings, that means your RingCentral line is not setup correctly. You must contact Ringcentral support to change your lines to use your own softphone).

Under RingCentral Digital Lines, you should see all your extensions (lines) listed. Click on Setup Instruction, you should find your SIP setup information for each line. Also, you should see a pop up window containing the following information.

This is your SIP account information
SIP Domain: sip.ringcentral.com:5060
SIP ID: 18320000000
Password: 7000000
Authorization ID: 18320000000

Step 2: Setup Voicent with RingCentral
Use these values for the SIP setup of Voicent’s software. To add a new SIP account, travel to Setup > Options > SIP > Add.

Please note your SIP information may be different then the data found below.

Display Name: The name you want to display in the account
SIP ID/User ID: This is your RingCentral SIP/Authorization ID
Domain: This is your RingCentral SIP Domain
Authorization User: This is your RingCentral SIP/Authorization ID
Password: This is your RingCentral SIP Password (not your account password!)

Stun Server: Use any public stun server like stun.xten.com, use default port 3478

Currently, RingCentral has a channel limitation of 12, which is 12 SIP extensions, also called soft phones. If you need more, you can contact RingCentral and ask for more SIP extensions or soft phones. They need to set the Digital Lines to “other phones” so it can be configured as soft phone. Voicent Auto Dialer software acts as a set of soft phones. After RingCentral adds more SIP extensions (lines) in your account, you should login to your RingCentral account, select My Settings. Under RingCentral Digital Lines, you should see all your SIP extensions (lines) listed. Click on Setup Instruction, you should find SIP setup information for each line.

You should see that each line has a different SIP ID, username, and password. You need to add these SIP ID (lines) to Voicent software one-by-one. Open Voicent app, select Setup > Options > SIP, click the Add button. Enter the SIP information for that line. Make sure under lines, you set “use this account for 1 line“. It seems these lines have only 1 channel. Click OK when you’re done.

Now go back to your RingCentral Account, find the next line’s SIP information, then go back to Step 1 to add another line to Voicent’s software.

If you are not using RingCentral Office but just have a regular RingCentral account, here is the setup article to help you Configure RingCentral VoIP service.

Posted in IVR Usage |

How To Build An IVR System To Collect Orders Through The Phone

Ever wanted to start a Sandwich Deli Shop? It may sound cheesy (provolone to be exact), but what if you were able to obtain sandwich orders for your shop without even picking up the phone? You can! Using a fully functional IVR system, a hungry sandwich consumer can simply complete his or her order through the phone by listening to a series of prompts and by crunching numbers to appropriately obtain the sandwich you want. After that, the order is displayed to the craftsman’s screen so he can begin to form that captivating sandwich that everybody loves. In the case you have a large order, you can redirect these calls to an agent in which a human interaction is nedeed. The possibilities of using IVR are limitless. By having an interactive voice response, you don’t even need to pick up the phone which inevitably increases work productivity as you construct beautifully, hand-made works of art. Sounds too good to be true? Well it’s not. Interactive Voice Response Platforms allow you to do so with ease. Take a look below.

 

Interactive Voice Response softwares allow you to construct automated replies to make your life easier. Having automation towards incoming calls not only saves time, but allocates more room  to tackle a variety of different tasks that being on-call restricts. IVR is not limited to only incoming calls, but you can construct diagrams for outbound calls and text messages. IVR solutions come equipped with features such as keypad and voice response mechanisms, as well as the ability to deliver high end client experiences without even talking on the phone. In any situation you can redirect calls accordingly by ensuring clients a 24/7 customer service you maintain. Not just in a sandwich shop environment, but a case where time sensitivity matters, redirecting calls to an individual who can solve the issue at hand is prone to be a sure success.

Posted in IVR Usage |