Posted on May 8, 2008 | By Voicent

I am interested in Voicent Gateway from a developers perspective and have been reading the API.

I have already purchased a licence for BroadcastByPhone which is on a Standard Edition.

Can you please tell me if I can utilise all or only a limited functionality of the API, i.e. can I make http calls to the http service and expect it to function correctly or do I need a different licence for that. I would like to write a web application on my machine which can create the XML and HTTP posts, am planning to use the PHP compiler.

For that purpose, you are better off with the Professional edition. Standard edition does not support interactions (DTMF tone response, etc). If your application is outbound, you can simply upgrade you BBP to the pro edition.

If your application is inbound, the best deal is to get IVR Studio Professional Edition. It will include a license for inbound gateway.

Posted in IVR Developer |

IVR Studio lines required for 4-line autodialer

Posted on April 17, 2008 | By Voicent

I am running a 4 lines BBP Professional version for appointment reminders. Currently the settings are

Press 1 to repeat, press 2 to confirm and press 3 to reschedule. So when the patient/receiver press either one, they will immediately hear “Thank you and Goodbye.”

Now what I want is that after the receiver made the choice, there will be an end message like “Thank you for confirming your appointment with us” or “you have requested to change your appointment, our staff will contact you within the next working day” or “you have request to cancel your appointment, our staff will contact you within the next working day”

So if IVR can craft out this message, how many lines of IVR do I need JUST for this purpose?

You need one line IVR Studio. The lines licensed with IVR Studio is for inbound applications. You have 4 licensed lines for outbound applications through BBP autodialer already.

Posted in IVR Usage |

IVR: Failed to create Skype COM interface

Posted on April 4, 2008 | By Voicent

This error is normally caused by a missing Skype file, which is normally installed under:

C:\Program Files\Common Files\Skype\skype4com.dll

To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options button and from the Options Window, select Install Skype Extras Manager as shown below.

Once installed, restart Voicent Gateway or reboot your computer.

Posted in IVR General, IVR Usage |