Voicent defines voice broadcasting as a mass communication technique that broadcasts telephone messages to hundreds or thousands of call recipients at once. Now it has grown very popular over all commercial and community applications. That’s right! This means that voice broadcasting is a great mean to reach out clients who do not have mobile phones or internet access.

This will enable your company to cut cost and generate revenue. It also enhances your customer service by routinely distributing interactive customer notificatons over the phone to your customers. Voicent is an industry leader in voice broadcasting because they provide affordable, easy-to-use software products for businesses and communities to let them enable more dominant and effective voice, text, and email communications.

The following are few reasons why Voicent clients or say software buyers continuously brag that they are satisfied with the solutions Voicent provide.

1) Setup is easy All you need is a desktop or a laptop with any windows XP and above operating system. A phone service could be a traditional analog phone line with voice modem, or the now popular VOIP/internet phone service, or the normal PBX system with SIP extensions. In Voicent, it has quick start guides and tutorials that will allow your set up alive and running. It also includes videos that will make it even easier. You can even purchase installation and training services that will make it hassle free.

2) Reach more people in less time Our automated calling platform allows you to send a personal message to thousands of people in a matter of minutes. On premise software connects directly to your agents & phone service, no need to go across the country to a hosted vendor’s network.

3) Flexibility Voicent’s products can be customized to meet your company or business exact needs. Voicent offer built-in integration features that will allow you to keep what you need.

4) Secure If you don’t feel comfortable with a hosted vendor’s security system and afraid of getting all of your data leaked? With Voicent take security in your own arms and control it all.

5) Cost Saving Voicent softwares are one time purchase and you own it forever, updates are also FREE. Voicent provides the best value to clients that guarantee top class quality softwares. It ensure your ROI (Return on investment) over any other hosted platform, and Voicnet flexible pricing plans allow you to pay over 6 months to a year

See how your organization can benefit from Voicent solutions by calling 1-800-948-1198 or by visiting voicent.com Try and download Voicent’s BroadcastByPhone auto dialer software for free. ou don’t need a credit card or even to supply an email address to try it.

Speed of deployment, business continuity, the ability to future-proof infrastructure, easy to predict payments, and many more are just some of the many benefits for companies that cloud communications may give. A lot of companies tend to rely unto the cloud for them to cost-effectively access a lot of enhanced capabilities and at the same time removing the difficulty of managing and deploying establishment-based solutions. Cloud-based inbound contact centers offer a lot of benefits, specially the ease of removing or putting more agents as what is needed based on the different seasonal traffic, ease of deploying those at-home agents, and ease of putting multichannel services.

Companies that may have set up hosted inbound call center solutions are getting additional benefits they may not have expected – this is the breaking down of boundaries. Intricacy and cost can start to have a major impact on efficiency once a call center expands from a single location. While most believe that a single call center, regardless of how big it is, runs much more flawlessly from a staffing point of view than multiple call centers. Walls is the second boundary. Not really the physical type of wall, but the walls that the are put in between the agents in the call center and the topic expertise they need to help them in resolving customer concerns. These boundaries will exist whether the company has multiple locations or one singe huge call center.

For most inbound call centers, giving a “single face to the customer” is really that important to give the best customer experience as possible. While customers have a lot of options to select from now as what it was like before in how they want to interact (email, call and chat) it becomes even more intuitive to address a huge single pool of customer representatives to handle the inbound request for service. Smaller groups of customer representatives deployed all around the globe become exponentially hard to manage with each new way of contact that the customers are forcing on the inbound call center in trying to achieve better efficiency.

When you maybe think of a typical inbound call center, one thing that comes into mind is a large, non-descript area filled with a lot of customer representatives sitting in their cubicles looking frustrated while wearing their headsets. Although this scene is still a bit true, some things are already starting to change.

From providing excellent customer service that lead to long-term customer loyalty, inbound call centers have transformed from specialized isolated cost centers to revenue centers, by now also providing the chance to cross-sell and upsell.

You may think of a “call center” as being a enormous room packed of agents, but in fact, a call center may be very small. Call centers are often used for the following business functions:

• Catalog sales
• Collections
• Customer service
• Help desks
• Reservations
• Telemarketing

Call centers come in all sizes huge or small and performs multiple functions.

So, how could a call center software can benefit your business?  Even if you only have a few agents fielding customer service calls, and it can give your business a more professional interface with customers.

Hosted call center software vs on-premises software

The first choice you will have to make when choosing call center software is whether you want on-premises software or hosted software. On-premises software is run on servers at your place of business, while hosted software is run on the vendor’s servers and delivered to you via web connection. Both types have their advantages and disadvantages.

If you will be running the software on the premises, you’ll also need servers to connect all computers, plus IT staff (or contractors) to make sure the hardware works properly and to install security patches and upgrades (this also includes the set-up fee).

So why do people choose on-premises call center software? One reason is that you have more direct control over the software. If your hosted software company were to go out of business, you could be left scrambling.

With hosted software, calls are routed to your call center desktops via internet or phone lines. You do not have to install software locally because call center agents access the software through a web connection. Upgrades and patches are installed automatically and are included in the cost of the software subscription. Different lengths of software contracts are available, and if you’re not satisfied with the software provider, you can easily move to a new one when the contract is over. For smaller call centers, hosted software makes more sense. The main disadvantage of hosted software is that if your internet connection fails, you won’t have access to the software.

Solution with Voicent’s Call Center Manager

Voicent’s Call Center Manager is a great call center software that gives you everything you need to manage you Call Center’s performance, cost-efficiency and regulatory compliance–all in one affordable, easy to use software application.

Voicent’ Call Center Manager is a on premise and buy to own call center software solution.  It does not have recurring monthly fee or other charges.  Customer will own the product and use it for life.  Voicent also has an in-house developer team constantly improving their software and integrating new technologies.  You can upgrade whenever you like, no restrictions.