Voicent is the market leader in voice broadcasting system, and securely delivers an all-inclusive communications solution with quality voice, FTC “Do not Call Compliant” and easy to use features – regardless of size, locations, devices, or budget. Easier to manage and more flexible to scale with your business than other system, Voicent helps lower the total cost of ownership and allows organizations to save on up-front capital expenditure.

Our system adapts to the unique needs of each business with BYOD-ready mobility support. Manage your entire business system anywhere, anytime – all you need to do is tweak the settings with your desktop or laptop. Seamless integration with CRM will make your business process more seamless and future-proof.

What are the features of Voicent’s voice broadcasting system?

• Automated dialing with a single click
• Incredible scalability–can dial thousands of simultaneous calls from a single, ordinary computer
• Live call transfer to any phone (yep, that’s right. If your message recipients want to speak to someone right away, they can press a number and get transferred to a live operator or leave a message for you.)
• Interactive touch tone response (press 1, press 2, and so on) or even voice-activated command and response capabilities
• Voice message recording by phone, by computer or by studio
• Computer-generated voice (optional); Save/restore call list, import or copy-paste call list
• Detects human pick up, answering machine, busy, no answer, disconnected line
• Automatic retry for busy line or no answer
• Built in calendar for advanced call scheduling
• Daily, weekly, monthly, and yearly recurring calls
• Call until confirm (for emergency alert escalation)
• Automatically schedule call for next day if calls are not finished
• Multilingual Text-to-Speech (optional) for customizing each phone call
• And many more!

Purchasing the software is just one time. Pay it once and you get to own it for life! Voicent also offers a flexible pricing plan that can match your budget. A demo version can also be downloaded so you can try it out before deciding to purchase it.

Installation and set-up is also easy. A desktop or laptop computer running Windows 8/7/XP, Server 2000-2012 operating system will do the job. Don’t forget to get a reliable phone service as well: could be a VOIP/internet phone service, a PBX system with SIP extensions, or a traditional analog phone line (requires voice modem).

Irregardless of size, inbound call centers strive for excellence. Then customers receive excellent service, customer satisfaction and loyalty excels and inbound call centers become successful. But due to current economic events and the overall unpredictability most inbound call centers are now working with outdated or non-upgradable premise-based equipment toward a crucial crossroad: risk customer-impacting declines in performance or make noticeable new capital expenditures. Finding the most cost efficient contact handling and workforce enhancing solution is an important priority.

Even though premise-based equipment has been the norm, it carries with it an immense total cost of ownership (TCO). This is due to high capital expenses, frequent upgrades to support major advances and the need of internal IT maintenance and support staff. However just recently, there has been an increasing trend for at-home workers and vendor volatility have given rise to a substitute solution that is growing fast and starting to be accepted worldwide. Software-as-a-Service (SaaS), also known as on-demand services. What used to be uncommon has now became mainstream. SaaS solutions have the feature to integrate with current premise-based equipment, giving an enhanced functionality without the need of spending for more additional hardware, this benefits inbound call centers by a multitude.

Costs, both for maintenance and replacement; loss of productivity; and the inability to increase performance pose as challenges associated with outdated on-premise solutions.

SaaS has been in use since the start of the century but it it just started to enter the mainstream and has just been recently adopted by huge companies. Some factors contributing to the reluctance of companies to implement SaaS solution for inbound call centers include the following:

• Security concerns

• Reluctance about stability and dependability

• Resistance from internal IT staff

• Questions about administrative conformity

• Anticipated lack of industry-specific customization

SaaS removes the limitation made by outdated and non-upgradable on-premise solutions by administering a usable substitute to reduce costs while enhancing performance. Due to these benefits, SaaS is bound to overcome the challenge of obsolescence.

Instability in the telecom equipment manufacturing sector is urging inbound call centers to find a substitute to premise-based contact handling solutions. What makes it possible for inbound call centers to remove limitations created by outdated on-premise solutions, achieve quality in customer service and continue success is to find the right SaaS solution.

First of all what is IP PBX? IP PBX (Private Branch Exchange) – telephone switching system with an enterprise — is a tool that allows you to switch calls between VoIP users on local lines while also allowing all users to share a certain number of external phone lines.

Today an increasing number of companies and businesses are starting to get into enforcing this new IP PBX technology. There are a lot of features and functions that one must carefully think of while the primary goal is always to save on costs. This article will serve as a simple crash course guide on the top five most popular services you should get from this type of technology.

Call Routing and Forwarding

This probably is the must-have feature for all companies due to the fact that it connects everybody, yes everybody, wherever they are. Its pretty self-explanatory, call routing and forwarding works by connecting employees in the company. This would support forwarding calls from the office to cellular phones in a variety of ways, may it be by voicemail which is very common, texts or even as an email. Plus this is 100% secure because one does not need to give out personal information like phone numbers or extensions while being at a fast and secure connection.

Audio and Video Conferencing

Audio and video conferencing is starting to become a standard within organizations since this is very cost-efficient in terms of cutting travel costs. Why linger in audio only conferences when you can always add the video on the voice call and enhance the face-to-face aspect? Well with IP PBX it’s just a simple click!

Auto-Attendants and Automated Call Distribution

This feature allows calls to be distributed to any available agent, voicemail options or any directory service. This is highly important for busy call centers for their callers who can’t wait for more than 3 rings. An improvement to this type of system allows calls to be placed to specialists faster and with back up options.

Interactive Voice Recognition (IVR)

This type of technology allows automated directory access and call routing. At our current time, this service has a very high accuracy and can route calls with very few errors and with faster connections. IVR’s are being used specially by government agencies and big companies to make a good impression.

Data Integration Linking

This type of service integrates CRM, inventory systems and sales cycle methodology and uses data inference methodologies, making it a must-have for companies. One should consider choosing a provider who can show an inbound screen with the customer’s complete relationship history.