When your business is not open 24 hours a day, servicing customers after hours of operation is an important business decision. By implementing or adding this system, it will give your customers more freedom. Interactive voice response can help your customers pay their bills with the aid of the virtual attendant, set appointments autonomously or even leave voicemail to any of your employees in the office. The cost of this service will depend upon the level of service you want to provide to your customers. There are two types of IVRs available. The higher the level of service that you want, the more expensive it is. No matter which type of service you subscribe, you need to make sure that when a customer calls in it will sound like one of your own employees.

First on the list is the basic interactive voice response. This is the cheapest and will give you bare essentials of telephone answering system. If the caller calls in after office hours, it will automatically greet the customer and provide information about your office hours. It can also be configured to provide instruction on how to transact business even after business hours.

Next, we have the advance interactive voice response. This system is basically most of the businesses use. It provides complex features. But also take note that this system does not come cheap. It is expensive and the pricing is also dependent on the features that you have chosen. It usually is the same with the basic one when opening the call. One key feature of this system is the ability of the caller to choose the service that he or she wants even after business hours. The caller can choose whether he wants to get technical support, gather information about his/her account, make payments, schedule an appointment, place an order or you can also build your own customized response.

Providing these services does not come without effort on your part. In order to provide this level of service specific to your organization, scripts must be tailored for your system to utilize. Every scenario must be taken into consideration to address each caller’s concern.

Interactive voice response is essential to almost all the business in the modern era. We just need to consider the current needs of the company and also prepare it for future use. With this, we can ensure the growth our business.

The call center still one of the most used tactical stations in the financial services market and organizations throughout the world are using customer interactive systems to improve quality and speed of service, increase revenues and reduce labor costs. The benefits and the relationships that can be built are enormous by leveraging the real power of technology available today.

IVR – Interactive Voice Response is a telecommunications technology or a computerized scheme that allows an agent or a telephone caller to interact with the database using touch-tone telephone. For sure you have encountered an IVR, while checking your account balance if you have heard voice prompts to follow certain directed path or press keys to bring about information. The Interactive Voice Response system provides the callers an automated customer service with self-help software applications that allows interaction either through the touchtone pad or speech request.

The IVR technology removes the necessity of a human interaction in predictable situations and gives access to the required information in a predetermined manner. In a typical scenario, you as a telephone caller select an option from a voice menu to interface with the IVR system. The IVR software today uses natural language speech recognition to interpret the questions that the person seeks answered. Modern technology trend is also of Guided speech Interactive Voice Response that incorporates live human agents into the communication scheme allowing speech recognition in a human context. Other innovative technologies include TTS (Text To Speech) that invests IVR telephony with the ability to speak complex and dynamic information including news report, weather report, e-mails etc. Apparently it does not come in a robotic voice but a real voice. TTS is the computer produced speech which uses sample recorded test real voices that in turn breaks the speech in short segments and synthesizes them before playing them to the caller. The software relegates the deployment of human workforce and thus reduces the company cost and substantial amount of staff time.

Voicent Great IVR Studio

Voicent IVR (Interactive Voice Response) Studio delivers high-quality caller experiences by enabling you to effortlessly build logical, fast, crystal-clear steering of phone system menus and options. IVR Studio simplifies business integration and increases flexibility.

The IVR Studio platform and design tool is great for the following below:

• It allows callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an operator or agent. This would make Voicent IVR Studio a great cost saving self-service tool.
• It automatically takes relevant information from your callers and directs them to the appropriate agent to handle their call.
• It is a fully automated interactive outbound call applications to generate sales leads and keep in touch with your customers.
• Best of all, it Enable your customers to get the information they need, when they need it.

Voice broadcasting allows your company to cut costs, generate revenue, and improve customer service by automatically conveying interactive customer notifications just  over the phone.

Voice broadcasting is a mass communication technique to deliver prerecorded phone messages thousands of people at once. They can be a powerful business tool to automate phone calls for appointment reminders, delivery confirmations, event promotions, reorders, accounts receivable collection, phone surveys, and much more.

Below are ways or scenarios in which voice broadcasting could help a lot in your business:

• · Notices and confirmations – Reminding customers or peers of upcoming appointments, confirm or reschedule important deliveries before you send out your crew, and much more.  It can help avoid misunderstandings between you and your customers
• · Reorders and collections – Actively soliciting and processing customer reorders or due payments without the need of a live agent.
• · Promotions and discounts – Keeping your leads and customers aware of your latest promotions and sales.
• · Alerts – Ensuring customers are always aware of important changes to their accounts or advice employees or community members of big news or emergency warnings.
• · Phone surveys – Gather valuable data on your customer base or measure their satisfaction with your products, services, or support.
• Fundraising – Deliver your political, charity, or other fundraising voice messages to a large audience and process donations over the phone.

Solution with Voicent BroadcastByPhone

BroadcastByPhone is a Voicent’s voice broadcasting software.  Voicent is one of the companies that offer the most comprehensive and flexible softwares in the market today.  Large bulk dialing can be performed using Voicent BroadcastByPhone.  Voicent considers voice broadcasting one of the most efficient and economical means of communications today.  With over 10 years of development into Voicent’s softwares, it works for the easiest scenarios, as well as the more advanced.

Voice Broadcasting using Voicent BroadcastByphone

The following below are the steps involved in recording and starting a voice broadcast with Voicent BroadcastByPhone Auto Dialer.

First, create a call list, like creating a spreadsheet file. You can even copy and paste your call list from any spreadsheet program like Microsoft Excel.  Also rather than copying and pasting, you can import the spreadsheet file to an existing database.

Next, prepare a message by recording it.  You can use a telephone, a microphone, Text-to-Speech, or a recording studio. The audio file must be saved as a filename.wav file and use the correct settings from the instructions. The recording file settings must be PCM 8 KHz, 16 Bit, Mono.  Convert the audio file to the correct format, if you already have an audio file but different format. Also, the recording volume must be high; some speakers tend to be set as low.

All done! Click to broadcast the message now, or use the built-in calendar to choose the date and time you want the messages sent.