Voicent IVR Studio Tutorial Video for most lessons are now available online.
Handle No Input in IVR App
I am using IVR studio to create an application and everything works great. However, when the program prompt for an answer and the user does not answer or take too long (meaning no input), the system hangs up. Is there a way to add a goto element when there is no input to prevent system from hanging up. Is there a system variable for no input?
Yes, there is a standard way to handle no input, not through a system variable but an exception. All you need to do is select the “noinput” for the transition as shown below:
Posted in IVR Usage
Using 16K TTS Engine and Voice
we currently have Release 8.1.2. We have created a C# program using the gateway. i wanted to use a better voice than the MS win7 one. The instructions said we had to use 8khz voices. I accidently downloaded a 16khz one. After installing it i noticed it was 16khz, but saw that it did list in the gateway. So I tried a quick test (pressing the test voice button) and it seemed to work fine. Does Release 8.1.2 now work with 16khz voice files?
It looks like the TTS you installed supports both 8K and 16K voices even though its native format is 16K. Some engines, including the MS one, support different output format. If it works, then go ahead and use it.
Posted in IVR General