Trigger phone call via email or SMS

Posted on March 6, 2012 | By Voicent

Before buying the auto dialer, I was wondering if there was a way to trigger it via email or sms. The situation is as follows:

We would like to be able to receive phone calls when one of our core pieces of infrastructure goes down late at night. Currently we only have sms/email delivery available to us, and we don’t wake up to those methods. This is what brings us to you

Yes, you should be able to do that with either email or sms. For trigger phone call via email, please take a look at http://www.emailtophone.com for an open source project. You can adapt that code to suite your need.

For triggering a phone call via SMS, you can use Voicent IVR Studio to design an incoming SMS application. This should be not be difficult since the IVR Studio tutorial is an sample to trigger a phone call through an incoming phone call. With minor change, you can trigger that by SMS. In addition, the tutorial has video demo for the materials covered.

We recommend you download the software and give it a try.

Posted in IVR Developer, Outbound IVR |

IVR to get through call queues

Posted on February 22, 2012 | By Voicent

Quick question. Does your product have the ability to get through call queues. I.e. Could I have it call my ISP, and play a pre-recorded message once the agent picks up. This may involve selecting 2 for business, short pause, then 3 for tech support. Then waiting for a live person to answer. I would have it play an automated message with the account number, problem, and option for agent to press 1 to connect to us directly

Yes, you can do that with Voicent BroadcastByPhone and IVR Studio. You use BroadcastByPhone to make outbound calls, and use IVR Studio to design your call interactions. As long as you know your ISP’s call system, such as which number to press, and how long the pause is, then you can easily do so with IVR Studio. We actually have clients use the above tools to make sure their own inbound call system is up and running daily.

You can present a menu for agents to select, such as press 1 to transfer, press 2 to leave a message. You can also integrate this with other software, such as a relational database, email server, etc.

For more info, you can simply download the software and give it a try.

Posted in IVR Developer, IVR Usage |

Start a process via SMS

Posted on February 20, 2012 | By Voicent

I need an sms gateway services, which i will like to use to enable a BPM application that I am building. I need to be able to start a process via SMS. Is any of your product able to do this ?

Yes, you need Voicent IVR Studio, which is a power tool to create interactive voice and sms applications. IVR Studio contains an easy-to-use GUI design environment and many built-in support for software integration. For example, you can launch any program or windows batch file from your application, query and update a relational database, send emails, etc. The software can be used for voice applications as well as sms applications.

Voicent is a software provider. We do no provide sms gateway service. However, you can simply use our software to have your own sms service. All you need is a SMS modem and a SIM card from your mobile company.

You can download the software and give it a try. You should install Voicent BroadcastBySms software and IVR Studio. Once installed, select Help > Product Walkthrough… from the program main menu, you should be up and running in no time.

Posted in IVR Developer |