With Flex PBX Pro product can you somehow turn on and off extensions? Example: We have 3 extensions assigned to the “tickets dept”. If we only have 2 people to answer the 3 ticket phones that day we would want 2 lines to ring through and 1 to queue. On days where we only have 1 person on the phone we would want 1 line to ring through and 2 to queue. Can you please advise if this is possible with the Flex PBX pro product? Would we need to run different Flex PBX programs to accomplish this?

The first solution, as you mentioned above, is to create 3 different PBX programs and depolyed all to Voicent Gateway. Depending on how many people is working, you can choose which PBX program to run for incoming calls. This can be set in the gateway setup > options > inbound tab > Setup IVR Applications For incoming calls.

If all extensions are setup as “Use Voicent Remote Agent” and the gateway is configured with VOIP (skype or SIP), then you can use one PBX program. All you need to do is create an extension group like “tickets dept”, assign the 3 extensions to this group, and transfer calls to this extension group. If you only have 2 people to answer the ticket phones, these 2 people will login from RemoteAgent program, and incoming calls will be transferred to them. The 3rd person is not logged in so no phone call will be transferred to his extension.