Make outbound call from inbound IVR

Posted on July 26, 2010 | By Voicent

We are aiming to build an application which would accept the response from caller using IVR and based on that response it would make automated calls to pre-defined numbers for that response. Would it be possible to developm such an application using any of Voicent product? If yes, then please let us know, the pricing and support options for the same

Absolutely. Actually, Voicent IVR Studio has a similiar IVR application in Lesson 4 of its tutorial. To have such an IVR application setup, you need Voicent IVR Studio for inbound calls and Voicent BroadcastByPhone auto dialer for outbound calls. IVR Studio also serves as a design environment for both inbound and outbound IVR applications.

The best way to start is to download the software and give it a try. You can start with the product tutorial.

The pricing information is list at Voicent online store. We provide basic product usage email support for free. For developer support, you can get developer annual subscription.

Posted in IVR Usage |

Automatic email or text article

Posted on July 23, 2010 | By Voicent

I need an application that accepts a five digit code, then emails or texts the related article. Can your software do this?

Yes, you can set it up using Voicent IVR Studio. It should be straightforward to collect the 5 digit code. You can take a look at the included sample to see how to collect a password, and then compare that with a file or some entry in a database. There is also a built-in email action, which allows you to send email from your IVR applications.

We currently do not support text messaging. But if you know the person’s mobile phone company, you can utilize the free service offered by the mobile company for email to text forwarding. All you need to do is send an email to a provider specific email address, and the service will forward your email as a text message to the mobile phone.

You could also use a text message service. If you do, as long as they offer a web interface, you can connect that service with your IVR application.

Posted in IVR Usage |

Outbound IVR for choosing a work shift

Posted on July 23, 2010 | By Voicent

I would like to know if your software is capable of dialing individuals in a specific order of our choosing and allows those individual to choose an option and have that option displayed and registered. However when the next phone call is made to the next person on the list the option that was chosen previously is no longer available to the next person. This is meant for individuals to choose a shift and when the shift os chosen it will not show as available again. Thank you.

Yes, you can use Voicent software to do what you specified.

1. Dialing in a specific order You will use Voicent BroadcastByPhone Auto Dialer for this purpose. The user interface is a spreadsheet, so it will dial the phone numbers in the order of the spreadsheet row number. The first row gets called first, and then the next.

2. Collect feedback You can dessign a message using the built-in Message Designer, which allows you do specify the meaning of each touch tone key. For example, “press 1 to accept this shift”, etc. The key press will be recorded in the spreadsheet “confirmation” column.

3. Dynamically list the available options for each call This capability is beyond the basic Message Designer, but it can be done using another Voicent Tool called IVR Studio. With IVR Studio, you can design almost any outbound IVR applications you want, in its graphical design environment. However, it does require some minimum programming knowledge for your application. If you have IT staff, then it should not be a big deal to implement this. IVR Studio is an easy to use tool that drastically reduces the complexity of implement such an application. If you do not have IT staff, you could contact our service department or hire someone over the internet.

Posted in IVR Usage, Outbound IVR |