I just had a couple of questions regarding your product which I hoped that you could help with.
1. How do I change the default anouncements that are used in the system.

If you are talking about the message played for incoming calls, you can turn it off. Go to Voicent Gateway > Setup > Options > Inbound, then select “Do not play the initial ‘You have reached…’ message”.

If you are talking about the Voicent trial message, you can only remove that after you purchase a product license key. The free version will play the message for each call.

I don’t want to turn it off, I just wanted to change it. Is that not possible? Are the fixed messages you have Wav files that the Gateway looks for from a particular file or folder. If they are, could we not overwrite the wav file recording that you have for “you have reached…” or “thank you and goodbye” with another Wav recording saved in the same folder with the original files name. That way the Gateway just looks to play the same file as normal and as far as it is concerned nothing has changed but the message in the wav file it plays has been changed to suit our needs

You can turn it off and replace it with your own IVR or PBX applications (which are designed by Voicent IVR Studio or Flex PBX). That in effect is replacing the audio files.

It is not recommended to replace the audio files, since you’ll have to do that every time you update the software.

2. The Record By Phone facility is not working. Outbound is fine and the modems are working fine but the Gateway is not picking up the inbound calls.

The Record by Phone should work and it has been working for a long long time. Please make sure the recording dialog window is still open when you call in. If it still does not work, connect a regular phone to the modem PHONE jack, call in again, make sure the phone rings.

The recording dialog window is open, i have connected a phone to the modem and it works fine for both inbound and outbound. I have tried calling in on both modem lines the phones ring but the Gateway just does not pick the call up?

Please send us the log files by select Help > Report Problems… from the program main menu after you called in.

3. How do we add additional voices to the TTS system that you have

It should pick up all the TTS voices in the system. Go to the gateway Setup menu, select Options, and select TTS tab. Choose any TTS voice you like.

Do you mean all the TTS voices on my computer or do you mean all the TTS voices in your system? Are you saying that to add a voice to your TTS system i just need to download it to my computer ?

All TTS voices on your system. The only requirement is that these TTS voices must be Microsoft SAPI compliant, which in most cases are true.

After the recipient of the call is played the message and selects an option ie press 1 to confirm. Can it be set up to play a Thank You message of some kind before the line is just disconnected? If so, and I imagine we must be able to do this, how doe we do it ?

Yes, by default, it should say “thank you and goodbye”. However, it is fixed and cannot be changed by the built-in Message Designer.

To change the message, or to have multiple questions and answers for your outbound call, you must use Voicent IVR Studio to create your message.