Learn IVR Programming

Posted on March 4, 2010 | By Voicent

Where do I find information about the IVR progamming?

The best place to start learning IVR programming is the Voicent IVR Studio Tutorial, which can be accessed from program Help menu, under Product Walkthrough. After that you can try some of the included IVR samples.

If you want to learn further, you can learn VoiceXML technology, which is what Voicent IVR system based on. VoiceXML is a w3c standard for interactive voice applications. You could take a look at Voicent Gateway tutorial and outbound call tutorial, both of which can be found under the developer sections of Voicent website.

Specifically what are the uses of the ‘always true’ and system throws exception’ options. Can I get the syustem to hang up if no prompt is selected within a certain period of time? Is there a pdf or something which explains more about the IVR specifics of use?

This is best explained in an example. Support the system is expecting “1″ for confirm, and anything else for cancel, then you can create two element, one to handle the key press “1″, and create another element to handle everything else. For everything else, it should be set to “always true”. If you want to handle certain system exceptions, for example, if the otherside hangs up the phone, you can use the “system throws exception” option.

The current system default for system exception “noinput” is set to 10 seconds.

Posted in IVR Usage |

Forward 800 number to Flex PBX

Posted on March 1, 2010 | By Voicent

I have an 800 number how do I get it to forward to the FLEX PBX that I am setting up and getting ready to purchase?

If your toll free 800 number is from your VOIP service, you do not have to do anything. Once Voicent Gateway is setup with your VOIP service, any call to your 800 number should be automatically forwarded to Flex PBX.

If your toll free number is from a different company, you can normally set up call forwarding to a different phone number. For your VOIP service, you can purchase an incoming DID number, which is basically a regular phone number that can be called from any telephone. Once the DID number is set, forward your 800 number to the DID number.

Posted in PBX, VOIP |

Develop using Voicent Platform

Posted on February 24, 2010 | By Voicent

Hi, I’m wondering if it’s ok to use your product to develop with? The gateway and xml products? If not, what product do you recommend I use? I’m wanting to develop with Real Basic which has a way to interact with HTTP protocols, etc, and I want to develop for outbound calling and sell the product along with an email outbound email program. Is this ok? I see you have some products similiar to what I need, but I’m told that the client wants both calling and email, etc, and therefore I’d have to develop this. Is this ok and does your license allow this in your free gateway download? I mean doing outbound calls via a voice modem? Thanks

Sure. You can use any Voicent to develop and integrate with. The shareware edition that you can download from our website should contain everything you need to develop. For the gateway product, you can also try to use Voicent IVR Studio, a graphical tool to develop your vxml applications. By working with a high level tool, you could save a lot of time in development and deployment. Also, you can freely distribute Voicent shareware edition, or you can ask your customer to download the shareware edition directly from Voicent website.

However, the shareware edition does add Voicent trial message for every phone call. So most likely your customer would want to buy a paid version that does not have the trial message. You can leave that decision to your customers. If you plan to sell a lot of your software, we recommend you sign up as Voicent reseller, which entitles you to 30% – 50% discount on most of our software products.

Posted in IVR Developer, Outbound IVR |