Nextiva Incoming Profile

Posted on February 3, 2010 | By Voicent

I rebooted voicent gateay and it shows as running. My internet works perfectly. I’ve made calls today through my computer. My question again why can I not record a message by phone to agent caller and broad cast by phone?

It looks like the gateway is not answering incoming calls. By further investigation, it seems your VOIP service (Nextiva) did not forward incoming calls to Voicent software.

To correct this problem, please login to your Nextiva account, select features on the left, then profile, under Find Me, please make sure the call is not forwarded to other phones. You should us the Nextiva Phone number for the extension. This settings will tell Nextiva to forward incoming calls to the SIP softphone, ie, Voicent software.

Posted in VOIP |

VOIP penetration

Posted on February 2, 2010 | By Voicent

The following is reported by In-Stat.

VoIP penetration among US businesses will increase rapidly over the next few years, reaching 79% by 2013, compared to 42% at the end of 2009, reports In-Stat.

VoIP adopters have a good understanding of the cost savings associated with VoIP, and have oriented their limited budgets to optimizing efficiency and savings by replacing legacy TDM voice solutions. With businesses opening up fewer new locations than we have seen in recent years, much of this current investment is occurring at headquarters locations where efficiencies and savings can be maximized.

Recent research by In-Stat found the following:

Hosted IP Centrex has now surpassed Broadband IP Telephony as the leading revenue-generating, carrier-based business VoIP solution.

33% of businesses that have already deployed VoIP solutions report that recent economic conditions have caused them to slow additional deployment plans, compared to 30% reporting no change in plans.

Broadband IP Telephony revenues continue to grow and will more than double by 2013, compared to 2008. This growth will be fueled by single-user applications among increasingly distributed and mobile workforces.

Posted in IVR General, VOIP |

Skype upgrade to 4.1

Posted on February 1, 2010 | By Voicent

Skype software is forcing us to upgrade our 3.8 to their version 4.1. Will this work with Voicent? If not, how can we keep Skype from forcing the upgrade?

No, please do not upgrade to 4.1. It won’t work with Voicent software.

To turn off auto notification of the latest Skype release, please open Skype, select Tools > Options > Advances. Uncheck all automatic notification for new releases.

For more information about skype 4.1 and Voicent, please see Skype for SIP

Posted in VOIP |