Integrate IVR with accounting application

Posted on November 12, 2009 | By Voicent

We are IT supporting firm mainly for stock brokers. Please clarify the following:

1. Is it possible to integrate with the exisitng accounting application

Sure. Voicent IVR Studio should be able to integrate with almost any software applications. This is because IVR studio has the following built-in extension methods called actions:

1. database action: for manipulate relational databases
2. http action: for interfacing with web site, such as submit a form programmatically
3. email action: send email through SMTP server
4. external program action: launch any program from IVR application
5. Java action: directly work with Java programs

These actions, along with IVR variables, allow IVR applications to interface with almost any program.

2. Can you provide some sample code to impliment the same in asp.net – in vb code.

The native program for Voicent IVR Studio is Java and JSP. But as you can see from the above actions, they are not limited to the programming language. Except Java action, all other actions are language independent.

3. What are the infrastructure requirment at our end to operate Ivr using your product

Simple. You need a computer to run our software. You also need to decide which phone service you are going to use. Voicent IVR Studio supports traditional analog phone line (need voice modem), Skype, or any standard based VOIP service. The best choice depends on your call volume and other factors. We recommend you to download the IVR software and give it a try.

Posted in IVR Usage |

Cannot request license in IVR

Posted on October 26, 2009 | By Voicent Blog

When I try to request a license for IVR Studio I get the error: “This operation can only be performed on a machine that runs Voicent Gateway” What do I need to do?

Getting this error in the IVR indicates that you do not have the “Gateway Hosts” set to “localhost”. You likely have it set to the IP address of the system you have installed IVR Studio on. To resolve this issue go to “Deploy” and select “Gateway Host”. In the Voicent Gateway Servers window click the host you have entered to select it and press the “Disconnect” button. Once you have done this, click the host again to highlight it and press the “Edit” button. On the next screen where it says “Host Name or IP” remove the IP address and replace it with “localhost” (without the quotes) and press the “Add” button. Back on the first screen select the host again and press the “Connect” button. Now go to “Help” and “Request product license…”. Problem resolved.

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR |

IVR for long voice recordings

Posted on October 22, 2009 | By Voicent

Here is what I want to do:

Call in to a main telephone number via landline, cell or VOIP client.
Access their assigned extension via voice prompt.
Access message recording features which include-
Initiate record
End record
Review
Re-record
Send to production queue on completion.

To recap, what I need is a solution that will let me create an inbound VM/IVR/Mailbox system dedicated to handling long form voice recordings.

If you have anything that might fulfill this need please let me know.

This should be pretty easy to implement using IVR Studio. The voicemail to email sample can be tailored to the above script.

The best way to get started is download the IVR software and try some of the samples. You can also go through the IVR Tutorial to learn more about the software.

Posted in IVR Usage |