IVR Programming

Posted on October 20, 2009 | By Voicent

I’ve been reading about IVR Programming online and some of the IVR scripts look very complicated. Do I need to spend a lot of times on learning IVR Studio in order to create my own IVR application? Thanks in advance

Traditional IVR programming can be complicated. First, most IVR programming or custom IVR programming are not standard based, which adds development and maintenance cost. Second, these systems operate on a lower programming level, such as an assembly language like IVR script. This is error prone and hard to development. You maybe reading something like that online.

IVR technology has been improved a lot in recent years, so it should be easy to learn and use. New IVR systems are based on stardard technologies: VoiceXML and HTTP (web technology). The standardization really brings down the development and maintenance costs. Most people today use a free web server for their IVR applications. New IVR systems are also use high level programming language like VoiceXML, which reduces complexity and thus reduces development time.

With Voicent IVR Studio, we went further to ease the difficulties in IVR programming. In fact, you maybe able to create your IVR applications without write a single line of code. This is accomplished through its easy-to-use GUI environment for creating IVR call flows, and built-in extension methods for operating a relational database, email server, websites, and extenal programs. To find out how, simple download the software and try some of the included IVR samples.

A typical IVR application is like the following: Customer call in and enters his name and password, the information is then verified against a customer database. If the information is correct, the system continues with the rest of IVR application, and if not, prompt the customer to enter it again. Using a traditional IVR system, this kind of IVR application requires custom IVR programming. But with Voicent IVR Studio, a user can create the whole call flow by drag-n-drop a few graphical elements to collect caller input, enter the verification SQL statement in the database action, and drag-n-drop a few more graphical elements to branch out based on the database action. There is no coding, compiling, and linking involved in the whole development process.

Posted in IVR Usage |

Detect main phone line busy

Posted on October 19, 2009 | By Voicent

I would like to look for a software that would automatically dials our main business line number and send us an alert mail if the application detects a busy tone

This should be pretty easy to do. You need Voicent BroadcastByPhone for making outbound calls, and IVR Studio for design the call application.

When you use IVR Studio to design your IVR application, simply catch the “line.busy” exception, and then use the email action to send an alert email.

Select the newly designed IVR application from BroadcastByPhone, call your main number. That’s it.

Posted in IVR Usage, Outbound IVR |

Digium Switchvox and Avaya IP 500

Posted on October 16, 2009 | By Voicent

I am looking at IP PBX’s. The two that are front runners are Digium Switchvox and Avaya IP 500. Can you confirm that your systems will work with these PBX’s. We will be running a system with 2 T1′s?

Voicent software supports VOIP directly through SIP. Since SIP is a standard, any PBX system that supports VOIP/SIP extensions should work. To Setup Voicent software to use a PBX system, all you need to do is configure each Voicent line as an extension to your PBX system. Each Voicent line will then act as a softphone on that extension.

Most IP PBXs should support SIP softphone. You can verify that through a simple softphone (like the free x-lite softphone). You could also download Voicent software to test it.

Posted in PBX, VOIP |