Setup voicemail for extension

This question is for FlexPBX. I’m having trouble understanding how I am supposed to set up a Voicemail extension. I just want to have the customer press a button and leave a message. I have scoured your website and the included documentation but cannot find any details.

Actually you don’t have to do anything. Once you setup an extension, the voicemail box is set up automatically. The only requirement is that the extension is setup to use Voicent RemoteAgent. If the extension is an external extension – calls transfer to another phone number such as your cell phone, there is no need to setup the voicemail since it will be offered by the extenal phone service.

Also I cannot find the menu for making changes to the Remote Agent preferences. The documentation indicates that I should be able to set up the call transfer option for RemoteAgent. However I cannot find that menu.

You must install Voicent RemoteAgent program on an agent’s computer. The RemoteAgent program is a free client program that acts as a telephone on a computer (a softphone). You could install the software on the same computer the gateway is running. If you do that, make sure to turn off the default one from gateway (Voicent gateway > Setup > Options > Call Tranfer tab > check “do not show pop up window on this computer”.

To configure voicemail preference for an extension, run the RemoteAgent program, login using the username/password you setup in FlexPBX for the extension. Select the Call main menu, then select Voicemail Options…

To check voicemail, click the Voicemail button on the RemoteAgent program. This button will be displayed only after you login. You can also check voicemail by call in to the extension and enter pound (#).