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Using a multi-line predictive dialer, an agent
can focus on the phone conversation with
customers by not wasting time on waiting for
the next live person. However, the more the
lines used, the more drop rate it will occur.
The agent might be talking on the phone
already, and there is another live person
answering the call on another phone line. It
is usually better to have multiple agents in
order to achieve the best result.
Agent Dialer will automatically suspend
calling when every agent is busy. It will
automatically restart when any one of the
agents finishes a call. However, since
multiple calls are initiated at the same time,
and if live answers occur among these calls,
then some calls are dropped.
Voicent AgentDialer Enterprise Edition
supports unlimited agents. The following is a
typical setting for one agent logging in from
a remote computer.
When there is a live human answering the call,
AgentDialer will find the next available
agent, and then send an alert window to the
agent computer. The alert window will play a
short beep and connect the audio
automatically. The agent can start talking
after the screen popup appears. The screen
popup window contains
detailed information about the current call. The agent
can also record the conversation and enter
notes about the current call. The notes and
audio recording files will be automatically
sent to the gateway machine and reflected on
the AgentDialer spreadsheet window.
With AgentDialer Enterprise Edition, you can
also control multiple dialing machines from a
single AgentDialer user interface. You can
also start and stop a predictive dialing
campaign from a remote computer.
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