we would like to use ours BBP 8 Lines Enterprise Edition with Skype. In order to have a good rotation of the Skype accounts we have intention to set 5 of them for each line. So, 40 Skype accounts for 8 Voicent Lines, but attempting to create more than 30-32 Skype account into the Voicent […]

We are an IP-PBX reseller, searching for a predictive dialing solution for some customers we have. Is this possible to have the predictive dialer running beside an IP-PBX other brand thank yours ? How can we fit your dialer into our PBX ?
Yes, Voicent Predictive dialer can work with other IP PBX systems. Actually, it […]

if agents are available, the system will continue dialing the number of lines equal to the number of available agents as I understand it.
No, it will dial use all available lines. The reason is that for predictive mode, not all lines will reach live answers. The system always tries to get more calls to go […]

I am using callcentric for my VOIP service. When I use Voicent to call, I got an error message: ‘Failed. No answer. SIP Error: 403 Not subscribed’. How do I resolve this
Normally this issue is not related to your VOIP settings, in your case, callcentric settings (please see configure Callcentric service for Voicent for […]

I currently have licensed to use two lines but presenlty I am only able to use one line via SIP broadcasting. I have confirmed that the account is configured to make 4 calls but I am only able to use one during the BroadcastByPhone. I have noticed that I can only use one […]