Monthly Archives: August 2011

Predictive Dialer Integration

Posted on August 10, 2011 | By Voicent Support

I’m developing a predictive dialing system using Vincent Gateway. Basically what I’m trying to achieve is pulling phone numbers from our SQL database, and scheduling phone calls while integrating with AgentDialer. I have a couple of questions that I hope … Continue reading →

Posted in Developer |

Setup Voicent with a PBX system

Posted on August 9, 2011 | By Voicent Support

The easiest method to configure Voicent software to use a PBX system is through PBX system’s IP extensions, which are used for IP phones or soft phones. Today, most major brands, such as Cisco, Avaya, Mitel, etc, all support IP … Continue reading →

Posted in voip |

SIP audio with a lot of static

Posted on August 5, 2011 | By Voicent Support

When I make an outbound call, the caller can hear me fine, but I can barely hear the caller. I can hear a lot of static. The caller cannot hear static. I have tested with X-Lite softphone and there is … Continue reading →

Posted in Predictive Dialer |