Monthly Archives: March 2015

You may think of a “call center” as being a massive room full of agents, but in fact, a call center may be very small. Call centers are often used for the following business functions: Catalog sales, Customer service, Collections, … Continue reading →

The time when a company decides to move to CRM (Customer Relationship Management) tools marks their progress to professionalism and profit in multiple ways. This guide will give you guidelines for companies who are thinking about this critical step in … Continue reading →

If a company does well, it will eventually grow. But growth isn’t inevitable; in fact, growth is selective. It involves countless factors that go far beyond merely having good products and services. The economy’s condition at the time matters. The … Continue reading →