When I use Agnet Dialer predictive dialing mode to call, I said “hello”, but there is a long delay (almost 8 seconds) before the alert window pops up

There are two possible problem that might cause this. One is that the phone line is not clear (Skype or modem), the other is that your computer is too slow (more so for Skype than modem). If the phone line is not clear, please make sure you have enough internet connection bandwidth.

It seems the problem is related to a voice recording feature called Pamela in SKYPE. That slows the system down significantly. As soon as Pamela is turned off, Voicent works fine.

When I use predictive dialing mode instead of the force dialing mode, I noticed that there is a slight delay for the screen popup to come up after someone answers a call. How can I reduce that delay?

The delay/time is mainly used by the system to tell whether a call is answered by a live human or an answering machine. All systems today need some time to make a better detection, since there is no hardware signal on the phone line to indicate human pickup or answering machine. The shorter the time, the more mistakes a system will make.

You do have some control over how long the system should take to analyze the pickup. Go to Gateway > Setup > Options > Detection page. The default is the balanced. When you make it aggressive, the system uses less time, but will make more mistakes for answering machines. The most aggressive setting will immediately popup the alert window whenever it hears human voice, and thus will mistake all answering machines as human pickup. You should experiment the settings according to your particular campaign. For example, if your calls are likely to be answered most of the time, you might want to set the setting to most aggressive.

If you do not need to leave a message for answering machines or voice mails, you can speed up the predictive dialing by the following settings. Select Setup > Options… from Voicent Gateway main menu, click the Advanced tab, select “disconnect as soon as answering machine is detected”.

Normally, the system will wait for the answering machine beep and play the audio message. If the above option is set, the system will disconnect the call as soon as an answering machine is detected.