Are you seeking tools to complement your outbound call center? Look no further.  Buy Voicent Call Center Manager, it ensures regulatory compliance and manage your outbound call enter efficiency. Buy it once and own it for life!  Don’t let your outbound call center slacked off! Purchase now!

A relationship is a two way relationship, as they say- so why should a company’s affiliation with a customer be any different? Consider the number of times your outbound call center initiates a call on behalf of a given company or customer. Now think about how frequent your business is the one reaching out to deliver worth to the customer proactively.

Say for instance, it is normal that you leverage your outbound call center tools in areas such as sales and bill collection, but let us then consider in a very good way to use these tools to enhance customer’s experience.

Rather than waiting for inbound calls and attending requests, call centers could be outbound call centers that can start to consider advance steps, reaching out via outbound capabilities to enhance the customer experience. Ponder the advantage of providing courtesy reminders for prescription refills or doctor appointments, or how a customer may deeply appreciate a safety-related call—notifying them of an emergency or of a recall for a product they may have purchased.

Costumers always look for information; they are used to have it find in tools like Google alerts and feeds. In a way, it gives them very significant content on their doorsteps like walking a dog in the park.

Such campaigns or approach to customer service is what regular customers are already experiencing in somewhat other areas of their life.  Outbound call centers should be enchanced through Voicent tools to deliver necessary and important information, thus keeping up with the convenience the consumers are used to and also generates a more balance two-way affliation with your customers and callers.

Being able to provide the customer with all their needs like any other areas of customer service is top priority in regards to outbound communication.  It is of great importance to make sure to the request of customers at times included to opt out of certain marketing related calls. And another one is to keep track of these records not only to inform future costumers of how your guys work but also to monitor your agent’s performances.

Voicent Call Center Manager software provide you with all of these things you neeed in order to complement your outbound call center. It provides real time and historical tracking and reports of agents’ performance and availability.  And also works hand in hand with tools like Voicent’s Agent dialer, BroadcastByphone auto-dialer and Call Center CRm which are necessary tools for leveraging your outbound call center.

Email marketing has now become so refined and relatively competitive over the past half-decade that it’s critical for businessmen to find the exact gears and approach to carry out campaigns forward and grasp the right spectators at the right time.

Depending on how speedy you are eager to grasp your eventual marketing objectives —and how severely you aim to communicate with each and every possible customer — here are two types of email vehicles you can choose to drive.

1. Batch emails

It’s all about moving as many costumers as you can from one point to another point. You aim to please the multitudes by preventing only in eventful cities where they undertake their customers want to go. But if a customer is hoping to get from one small town to another, he’s out of luck. Batch emails are like this; they wonder to the lowest common denominator.

As businessmen we have one chance to make a positive lasting impression, knowing the risk of being “unsubscribe or worse branded in “spam flag”.  Risking it all on a gust to a mountain of people is a substandard method in today’s stylish email marketing setting.

If your entire email marketing strategy rotates around batch emails, you’re taking the slow train to nowhere.  But with Voicent BroadcastByEmail you can enhance customer relationship and increase the chances of doing business again.  It’s a given that all email marketing software can produce batch emails. The question is, can the software in question transcend the simple batch-n-blast and do more?  With Voicent BroadcastByEmail not only you can send an unlimited number of personalized emails, more importantly you can keep track if and when your email is opened.

2. Triggered emails

Some crowd-sourced company has taken their targets by storm, triggered emails give marketers more control over the where, when, and how of their emails.

Triggered emails are receptive to the requests and behaviors of different customers, making them massively more personalized than the slow-train-to-nowhere that is batch emails.

If you’re evaluating email marketing software on its capacity to send triggered emails, a word of advice: your marketing team has to have control over these emails so you can alter and test them constantly to see what’s working (and what’s not) and then adjust the synchronization and frequency of triggers accordingly. That’s it, Voicent BroadcastByEmail will send messages, will identify bounced messages such as emails that were undelivered for any reason, and will process requests to unsubscribe to your opt-in list.

One great advantage of Voicents softwares is that you can even try it before you buy it!

What is the first place potential customers go when they first hear about a new product? Google? Facebook? They see what’s being said about the product and company, if any of their “friends” know about it (or, more to the point, “like” it), and find reviews in various online media outlets. Depending on the product or service, they might even take to Amazon or Angie’s List to see what other people think. They might even visit the company’s website.

They don’t go visit a brick and mortar store. They don’t wait for a telemarketer to call them with an offer they can’t refuse. They fast-forwarded through the commercial about it on their DVRs. They flipped past the full-page ad about it as they perused a magazine on their iPads. The email blast about it went into their spam folders.

Bottom line? Social media has changed everything for consumers and even for businesses making purchasing and contracting decisions.

For businesses, social media falls somewhere between art and voodoo. Those that do it well reap significant benefits at lower costs than could ever be expected with traditional approaches. Those that do it poorly see their competitive advantage slipping away because they just don’t get it. They haven’t moved on with the rest of the billion people on Facebook.

It takes more than a Facebook page with a few thousand likes to qualify a company as being engaged with customers through social media. The key here is conversation. Social media were never meant to be one-way broadcast tools. Sitting at a conference listening to a lecture is not social and neither is reading a company’s Twitter feed announcing their latest product updates or blog entries. Sitting around a table at a dinner party, on the other hand, is social. The same goes for an ongoing conversation with a growing community of users and potential customers, even if they’ve never met face-to-face and are only connected through a social medium.

Traditional marketing campaigns focus on this one-way broadcast approach. TV commercials, print ads, press releases, radio spots—all are designed to talk to a wide swath of potential customers. Social campaigns, on the other hand, leverage existing communities of like-minded individuals or businesses and use social media to both expand and engage with those communities with the ultimate goal of lead generation and sales conversions. This can become an arduous process of so-called “lead nurturing”, but, if done successfully, can reduce marketing costs and increase sales because marketing activities are directed at people who are actually listening. The same can’t be said of expensive television ads that people either ignore or skip.

CRM stands for Customer Relationship Management. Yet that word “Relationship” comes into laser focus when businesses seek out robust, authentic interactions with customers via the social Web.

This sort of engagement, though, can be labor-intensive, just as direct sales models have always been. And, just as traditional software revolutionized, modernized, and helped scale traditional sales and marketing, so too can social CRM and customer intelligence help manage social media marketing, community development, and customer conversations.

Managing the social presence of an organization could be handled by simply throwing manpower at the various networks and communities with which a company needs to engage. However, at scale (and, in reality, the Internet brings everything to scale very quickly), this would become prohibitively expensive. It also becomes increasingly difficult to manage an organization’s message and analyze the data and information flowing from social channels. Social CRM helps organizations of any size scale their conversations and, more importantly, drive product, marketing, and sales strategies with objective data. Applying analytics to something as subjective as social media is no small task but the right software can make it much easier.

Social CRM, whether viewed as customer relationship management centered around social media and customer intelligence or as a social-enabled collaboration engine for businesses to improve team performance, is one of the most important trends in sales and marketing. In the 21st century, social channels are essential to both customer acquisition and retention, while business platforms are increasingly adopting social paradigms to improve productivity and break down organizational silos.