Not enough quota is available to process this command

Posted on December 28, 2009 | By Voicent Support

we would like to use ours BBP 8 Lines Enterprise Edition with Skype. In order to have a good rotation of the Skype accounts we have intention to set 5 of them for each line. So, 40 Skype accounts for 8 Voicent Lines, but attempting to create more than 30-32 Skype account into the Voicent Gateway we receive this error:

ERROR: failed to launch Skype for user: 33 line 0: failed to set user object sec: Not enough quota is available to process this command

How we can avoid this issue?

This error is generated by Windows operating system. According to Microsoft’s website about this error:

Error Message:
Not enough quota is available to process this command.

User Action:
Close some applications and try again. If you still get this message, choose System from Control Panel, then choose Virtual Memory and increase the size of your paging file.

Posted in Predictive Dialer |

Use IP PBX with Predictive Dialer

Posted on December 7, 2009 | By Voicent Support

We are an IP-PBX reseller, searching for a predictive dialing solution for some customers we have. Is this possible to have the predictive dialer running beside an IP-PBX other brand thank yours ? How can we fit your dialer into our PBX ?

Yes, Voicent Predictive dialer can work with other IP PBX systems. Actually, it works with any PBX system that supports VOIP/SIP extensions.

To use Voicent predictive dialer with an IP PBX, like Asterisk, Epygi, or talkswitch, configure SIP extensions for the dialer. If you want to use 12 lines for predictive dialer, configure 12 extensions. Then use the SIP credentials for the extensions to configure Voicent lines. (Voicent Gateway main menu > Setup > Options > SIP tab). Basically, each Voicent line will act as an SIP softphone.

The best way to find out is download the software and give it a try.

Posted in Predictive Dialer, voip |

Auto restart predictive dialing

Posted on December 4, 2009 | By Voicent Support

if agents are available, the system will continue dialing the number of lines equal to the number of available agents as I understand it.

No, it will dial use all available lines. The reason is that for predictive mode, not all lines will reach live answers. The system always tries to get more calls to go out.

If you see a lot of dropped calls, you can either add more agent or slow down the dialing. You can do so under predictive dialing options.

If no agents are available, then it stops dialing. Will it automatically start dialing again if an agent signs on?

Yes.

Posted in Predictive Dialer |