Inbound Call Center

Setup Voice mail

To have your own voicemail message, open Agent Dashboard, select Setup menu, then setup voicemail.

Ex. Setup your own voicemail message. Call in to leave a message

Use Different IVR app for different customers

All Voicent tools use the same built-in CRM. One often overlooked feature is the ability to invoke different IVR app for different customers belongs to a different category.

Ex. Create different auto attendant/IVR app, then go to Setup, Contact, Category to define category specific IVR app. Call in to verify.

Setup Inbound Survey

See: http://voicent.com/support/inbound_phone_survey_help.php

Setup Answering Service

See: http://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service