Author Archives: Voicent Info

IVR Studio – Call Transfer with Timeout

Posted on February 3, 2014 | By Voicent Info

From IVR Studio software sometimes my customers have to wait 15-20 minutes when transferring to a live agent and give up. Is there anything I can do so that when people wait over a certain period of time I can … Continue reading →

Posted in IVR Usage |

Recording prompt has empty recordings

Posted on October 25, 2013 | By Voicent Info

I created an IVR Studio prompt that allows my customers to leave a recording and then it sends me an email. The problem I am having is that it will send the email that someone left a recording, but there … Continue reading →

Posted in IVR Usage |

SPA 3012 needs to connect to a router

Posted on October 15, 2013 | By Voicent Info

I purchased Flex PBX that uses SPA 3102. I am trying to do build an offline PBX system, but it would not connect once I unplugged it from the internet. What should I do? Does it even work offline? Voicent … Continue reading →

Posted in PBX, VOIP | Tagged , ,