Author Archives: Voicent Info

Transferring a call to an extension

Posted on April 17, 2014 | By Voicent Info

Hi, in my IVR Design I am transferring to a group of sales agents. If the agents are busy and the user on hold wants to get out of the que and leave a voicemail, how could I do it? … Continue reading →

Posted in IVR Usage |

Voicent Workflow System

Posted on March 21, 2014 | By Voicent Info

New to version 9.1.0, Voicent is introducing a workflow system that features full integration with existing Voicent software. With a workflow system in place you will find that it’s much easier to keep track of your customers and stay in … Continue reading →

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR | Tagged , , ,

A simple two question survey in IVR Studio

Posted on February 26, 2014 | By Voicent Info

For this quick tutorial you will need IVR Studio. This design can be deployed for inbound & outbound calls. This one will be specifically for BroadcastByPhone’s outbound calls. Throughout this tutorial we will be referencing this IVR Design call flow … Continue reading →

Posted in IVR Usage |