Author Archives: Voicent Info

Route Inbound Call using DID Variable

Posted on July 15, 2013 | By Voicent Info

Hi, i have 20 inbound trunks, each with a separate DID, I want to route my caller somewhere based on the DID number they called. Can Voicent help me with this? Voicent provides an Interactive Voice Response(IVR) system, designed to … Continue reading →

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR, PBX, VOIP | Tagged , , , , , , , , , , , , , , , ,

FlexPBX works with Ooma Premier?

Posted on April 19, 2013 | By Voicent Info

I\’m considering purchasing your software. I currently run two businesses and use OOMA PREMIER with 2 lines with 2 separate phone numbers. Is this compatible with your system. Can your system identify incoming calls and direct them to the appropriate … Continue reading →

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Can FlexPBX catch CallerID and route the call to different groups?

Posted on April 18, 2013 | By Voicent Info

Can your FlexPBX catch Caller ID and route the call to different groups categorized by priority? Do I need two different incoming lines to go to different groups categorized by priority? Do you have ACD report? q-time, abandoned calls,…by pie … Continue reading →

Posted in PBX | Tagged , ,