Yearly Archives: 2008

IVR application: support escalation

Posted on September 22, 2008 | By Voicent

Can you tell me if there is a standalone IVR/telephony application that will do the following: 1. Accept an after hours call 2. Prompt caller for name, telephone number, and issue being reported 3. Application then begins calling a list … Continue reading →

Posted in IVR Usage |

IVR external program parameters

Posted on September 9, 2008 | By Voicent

I need to run program. When I edit action “Run program” I enter full path to EXE file and add __VG__CALLED_NUMBER__ as command line parameter. But the program is started just like it’s working folder is in another place. It … Continue reading →

Posted in IVR Developer |

Multiple Stage IVR application

Posted on September 5, 2008 | By Voicent

What we need: 1) Your application should call first number using BroadcastByPhone in the list and (if human) say a text (it works fine) then it should wait for user answer (here is the problem). If user press 1 it … Continue reading →

Posted in IVR Developer |