IVR application: support escalation

Can you tell me if there is a standalone IVR/telephony application that will do the following:

1. Accept an after hours call
2. Prompt caller for name, telephone number, and issue being reported
3. Application then begins calling a list of support engineer’s cell phones. There will be 4 engineers on a list to call.
4. Here is the kicker, when an engineer receives the phone call, he/she presses a key pad number at the end of the call so the system knows someone acknowledges receipt; otherwise, the system will continuously loop through the list of 4 engineers (on a 15 minute basis) until someone confirms.

1. You can control the IVR application active time on Voicent gateway. You can set business time IVR application and a different after hour IVR application. You can turn off IVR application for certain hours also.

2. Yes, that is pretty standard IVR application. You can take a look at the sample “voicemail to email” to get an idea. For your application, instead of sending the message through email, your application launches Voicent BroadcastByPhone program.

3.4. Voicent BroadcastByPhone program has a built-in feature called “call-till-confirm”. The program calls a list of phone numbers, it stops broadcast when someone presses a confirmation code.