Yearly Archives: 2009

Alert call from monitoring application

Posted on December 2, 2009 | By Voicent

Hi, our company is looking for a way to have our systems monitoring application automatically contact specific employees to alert of service interruptions that require immediate attention. We will likely submit the calls using PHP code. Which of your products … Continue reading →

Posted in IVR Usage, Outbound IVR |

Voice Prompt Type and Voicexml Say-as

Posted on November 30, 2009 | By Voicent

I am using TTS and I want to say: “You have entered 256” and want speech engine to say digit by digit. I.e. two five six but it keeps saying two hundred fifty six. I tried to sue Speech XML … Continue reading →

Posted in IVR Usage |

Outbound IVR for sales contact center

Posted on November 27, 2009 | By Voicent

To provide an overview my company is an outbound sales contact centre. We are currently looking at using speech recognition technology in a couple of scenarios: • Call validation – When an agent completes a sale the call is to … Continue reading →

Posted in Outbound IVR |