Outbound IVR for sales contact center

To provide an overview my company is an outbound sales contact centre.

We are currently looking at using speech recognition technology in a couple of scenarios:

• Call validation – When an agent completes a sale the call is to be forwarded where a recorded validation script is heard, the customer is to respond with yes or no answers.
• Call Survey – Following a completed sale, the customer is called back a couple of hours later and asked to complete a survey about their call experience (all automated). A small number of questions to be asked with the customer speaking their response. Their response would be a number from 1 to 5 which would indicate their opinion of the call.

I fully expect a number of scenarios to transpire dependent on client request, I am therefore interested to see what you have to offer inclusive of services, costs, etc.

Voicent offers BroadcastByPhone autodialer and IVR Studio that can fully satisfy your requirements. The BBP product is designed for outbound calls, and IVR Studio is used for customize the outbound message and set up inbound IVR applications. The following is the recommended settings for your application:

For your call validation application, use IVR Studio to design the validation call flow, and deploy it on a computer to handle incoming calls. Use the Speech command element in IVR Studio to design your call flow. For your call survry application, again use IVR Studio to design the survey call flow. And use BroadcastByPhone to make outbound calls. Select the message that is designed by IVR Studio.

If you are not familiar with Voicent product yet, the above recommendation might be a little confusion. To learn the products, the best place to start is download the software and give it a try. Almost all features can be tested using the downloaded shareware edition. A product walkthrough is built in and can be accessed by selecting Help > Product Walkthrough… from the product main menu. There are also product demo video listed online and from the product walkthrough.

For costs, it depends on your which edition you want to purchase and how many lines you need. Prices are listed from our online store