Monthly Archives: March 2010

Catch “noinput” exception

Posted on March 11, 2010 | By Voicent

We currently have some fields in our IVR that are fixed length e.g. 8 digit dates. We’ve noticed that when a DTMF is not interpreted by the IVR, the person is disconnected after 30 seconds of no input. This occurs … Continue reading →

Posted in IVR Usage |

Purchase Question

Posted on March 9, 2010 | By Voicent

We’ve got a couple of questions for you… If we choose to buy one line now, then in a few months want an additional one… will we have to pay full price as if we were buying a separate line, … Continue reading →

Posted in IVR General |

Learn IVR Programming

Posted on March 4, 2010 | By Voicent

Where do I find information about the IVR progamming? The best place to start learning IVR programming is the Voicent IVR Studio Tutorial, which can be accessed from program Help menu, under Product Walkthrough. After that you can try some … Continue reading →

Posted in IVR Usage |