Monthly Archives: June 2013
Using Skype number for IVR application
If we have a Skype number how can the system be connected to a caller when they call us on our Skype number? Or VOIP number? If you are using Skype Connect service or a VOIP service, then Voicent software … Continue reading
Posted in IVR Usage
Using blind transfer in IVR app
Can the system do blind transfers in that if a caller presses *1 to be transferred that once they are transferred to the external party and the external party answers, our phone line is released. Would this feature require an … Continue reading
Handle multiple IVR apps
Can the system facilitate more than one campaign running simultaneously? So for example if we are using 10 lines, we can have two separate numbers that customers would call and depending on the number they call they would receive a … Continue reading
Posted in IVR Usage