Hi, I need automatic dialing software for my business that works with Skype. I want to be able to upload a list of my customers and tell the software what time and on what days to call them. I then need the software to call them automatically at the specified time through Skype and play a recorded message when they answer. Ideally I’d like the option to record the call but it’s essential that the call duration is recorded so that I know if they’ve heard the whole message or not. I’ve had a look at Voicent BroadcastByPhone and a couple of other similar programs but it’s unclear as to whether they fulfill all of the above functions. Please could you let me know if this is the case?
The above functions can be fulfilled with Voicent software. Some configurations are straightforward, some requires a little more work.
Using Skype to call
Voicent supports analog phone lines, Skype, and standard based (SIP) VOIP. To setup Skype for Voicent is simple. All you need to do is configure Voicent Gateway to use Skype. For details, please see setup Voicent to use Skype
Schedule outbound calls
You can either use Voicent BroadcastByPhone or AutoReminder to schedule calls. If your call list is not that large, it is recommended to use AutoReminder, which is a product mainly used for hospitals and doctor offices. BroadcastByPhone, which supports a command line interface, can also schedule calls using Windows Scheduler.
Know customer hear the whole message
This requires the use of Voicent IVR Studio, which is a tool for designing more flexible voice applications. Support you want to play an audio message called xyz.wav, and want to make sure its content is heard completely, you can design the call message as follows: create a prompt node A to play the xyz.wav, and create another prompt node B that follows A. Basically, if the system reaches node B, the A node is completed (meaning audio file xyz.wav is played completely). You can use an action in node B to record the fact. The action can be any thing you choose, such as sending an email, write to a log file, etc. For more details of IVR Studio, please download the software, install it, and select the Product Walkthrough from the Help menu.