Assign English or Spanish Message

I am trying to assign an English or Spanish message depending on the customer. How do I do this for a list?

There are several ways to do this:

1. Create two call lists instead of one. One for English and the other for Spanish. For the English list use the English message, and for Spanish list use the Spanish message.

2. If you cannot differentiate the language used from the call list, then ask the callee to select 1 for English and select 2 for Spanish. You will need to have Voicent IVR Studio to do that. For more details, please see BroadcastByPhone’s Help menu > product Walkthrough > Multiple Language Support.

3. If there is a field or column in the BroadcastByPhone call list, you can then use IVR Studio to design a message that utilize that field. If that field indicates English, play the English message, otherwise, play the Spanish message.