Handle predefined options

Can dialing rules be built to handle a combination of predefined options and passwords when accessing a particular voice mailbox?

Yes. But this is kind of a workaround. Basically you include commas in your phone number to introduce pause during the dialing. It is similar to the settings for using calling card for phone dialing. Please note that comma for pause only works with modem based system. It won’t work on VOIP.

If the situation is more complicated, it is recommended to use Voicent IVR Studio to design an application to handle the phone tree. With IVR Studio, in theory, you should be able to handle any phone interactions.