Call hotel’s PBX system

I have your 4 line broadcast software. I would like to call hotel rooms through their pbx. Can this be configured so that when the main pbx answers the software creates a delay to wait for the hotel message and then dials a room extension to deliver the message after the room answers? Your info database mentions the use of commas to create a delay. I tried using commas in the phone number field but the system rejects them as unauthorized.

The best tool to use is to design your calling message using Voicent IVR Studio.

You may need to download and learn IVR Studio before understanding what we are talking about in the next paragraph.

When the call is answered by the hotel’s PBX system, you can set the delay by playing a silent audio file. After that, send the extension as “DTMF tones”. The way to do that is to put the extensions in a BBP column, then use the column variable in IVR Studio. Create a prompt using the extension column variable, set the prompt type to be “DTMF tones”. Once set, the system will send the extension tones as if someone presses the extension number from the dialpad.

The difficult thing is to know when the room answers. Actually the system will not know. So the best is to assume some delay, and play the message repeatedly. Ask the room to press a key if you need some confirmation.

You guys are GREAT! I actually have the IVR already, so I get the idea. What if, after I prompt the DTMF room number I delivered a repeated message like “Please press 1 for important information” which, by pressing, would then prompt to the actual message?

Good idea. With IVR Studio, you can design almost any phone interaction you desire. In this case, use the goto element to do the repeat message. And add a prompt node to play your message after 1 is pressed.

how would I terminate the call?

If the call is answered and callee pressed 1, then the system will play your message and disconnect. But you do need to deal with calling a room that no one answers. The best way to break the loop is to count how many times the repeated message is played. You can set a maximum of 5 times to stop the call. All these can be easily specifed in IVR Studio.